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Frequently Asked Questions (FAQ)
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1. Who can use UCRAV's analyses services? 2. What do I have to do in order to use the instruments' analyses services? 5. What is the cost of analyses? 6. What is the cost of the subscription to the service 7. Can I use this platform's services if I am at home 8. Can enterprises use this analysis services platform? 9. What is the base platform to interconnect instruments? 1. Who can use UCRAV's analyses services? UCRAV is a web service for the visualization of remote analyses aimed at: researchers from universities, research institutes and centres, postgraduate students, industries and users that require specialized analyses with scarce and high-cost scientific instruments. 2. What do I have to do in order to use the instruments' analyses services In order to access the remote analysis services you must:
Once this process has been completed, within the following 24 hours, each laboratory that owns the instrument(s) you selected will send you an email to the account you entered with information regarding the approval or rejection of your request. If accepted, you will be given a UserId (Login) and a Password, which will enable you to access the UCRAV application (this will enable you to use the instrument(s) selected by you) from the LOGIN dialogue box, located on the top right hand side of UCRAV's website. The institutions interested in using this platform to provide services with their own instruments must contact REUNA Corporation's Development Management, telephone +56 - 2 - 337 03 50 If you wish to use the platform as a user of the instruments' analysis you will have to meet the following minimum requirements, which are fundamental for the correct visualization of the communication tools between the operator and the user of the analysis, as the application only requires the use of one browser:
5. What is the cost of analyses? Each laboratory sets its own costs for analyses. In the Services page you will find the description of the instruments and the analyses they provide, as well as their characteristics. 6. What is the cost of the subscription to the service? If you register as user of the platform, subscription is free of charge; services are charged depending on the analysis you use, and this charge is applied by the corresponding laboratory. 7. Can I use this platform's services if I am at home? If you are an analysis client you can access the platform from any equipment connected to the internet. However, in order to appropriately participate in the analysis process it is advisable that you do so from an equipment with bandwidth and network quality features, namely a 600 Kbps connection, or higher. 8. Can enterprises use this analysis services platform? Yes, they can. Enterprises can access this alternative. Although laboratories are oriented to research and teaching activities, they do offer specialised services for enterprises. From the technical point of view, it is necessary that the enterprise has suitable network conditions to obtain quality conditions whereby communication and visualisation applications can be correctly executed. 9. What is the base platform to interconnect instruments? For the correct visualisation of communication tools between the analysis' operator and user, the following is necessary:
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